Position Overview

Ultimate Staffing Services is actively seeking a dedicated Patient Access Specialist to join their client's team in Orlando, FL. This role involves providing exceptional customer service and support in a healthcare environment, ensuring accuracy in data entry and account management. The specialist will have the opportunity to work on-site for the first 90 days with the potential to transition to a remote setting thereafter.

Responsibilities

• Perform accurate data entry to create and manage patient accounts and cases.
• Provide overflow customer service support to various teams as needed.
• Update account information from medical billers accurately and efficiently.
• Utilize professional communication skills to interact with patients and healthcare professionals.
• Handle high-pressure and time-sensitive situations with sound judgment and customer service excellence.
• Assist in managing databases, including CRM systems, to track patient information.
• Support patients by understanding challenges associated with their medical conditions and facilitating necessary authorizations.

Qualifications

• Strong and accurate data entry skills.
• Previous experience in specialty pharmacy or customer service is preferable.
• Proficient in Microsoft Office, email, web-based applications, and strong keyboarding skills.
• Experience working with databases, preferably CRM systems such as Salesforce.
• Experience in healthcare or pharmaceutical industry environments is highly desirable.
• Must have prior authorization experience.
• Ability to multi-task and manage time effectively in a fast-paced environment.
• Dependable with a strong work ethic.
• Capable of accepting and implementing feedback and coaching.

Required Work Hours

Available shifts include:

• 9:00 AM - 6:00 PM (30 min lunch)
• 10:00 AM - 7:00 PM (30 min lunch)
• 11:00 AM - 8:00 PM (30 min lunch)

Benefits

The position offers a competitive pay rate of $20.00 per hour.

Additional Details

Located in Orlando, FL this position is on-site for the first 90 days with an opportunity to work remotely thereafter.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.